Store Policies

Thank you for shopping at Blue Print! Our store policies are outlined below. If we do not address your question or concern, please email us directly at blueprint@blueprintstore.com.

RETURNS

Please note that all sales are final and are not returnable or exchangeable except for manufacturing defects. Should a return be accepted, we will provide a return shipping label for a $15 fee for decor and small items. For furniture, lighting, art prints, or other large items, return freight will be the responsibility of the customer. Items must be returned in original condition to be accepted for a refund. 

Once an order has been submitted, it cannot be changed or modified in any way. All pieces are carefully inspected prior to shipment, but damages do happen, and we ask that you inspect pieces upon receipt. Any damages or defects must be documented and sent to blueprint@blueprintstore.com within 48 hours of receipt.

If a defect is discovered and delivery is refused, images of the package(s) must be provided, along with signed shipment paperwork, to blueprint@blueprintstore.com within 24 hours.

PROMOTIONS

Promotions are subject to the terms of each offer. Promotions are non-transferable and may not be used for registry purchases. Valid for one use per person; cannot not be combined with other offers or discounts. Promotions must be used before the specified expiration date. We reserve the right to modify or cancel promotions at any time. 

FULFILLMENT & SHIPPING

We offer flat rate shipping for all items excluding furniture and lighting. If you have any questions, please email us at blueprint@blueprintstore.com.

You will receive an email confirmation within 24 hours of placing your order that will include an order number, your selected shipping method, order details and ship-to address. Please confirm the address is correct as we are unable to reroute goods once they have been shipped.

We process orders Monday through Friday, excluding holidays. Orders can take 3 - 5 business days to be processed and shipped. You will receive an email notifying you when your order has shipped that will include a tracking number. Please note that in some cases, your items may arrive in multiple shipments.

Please note back-ordered items, custom upholstery, and art print fulfillment times are subject to change. Please reference information on the product page, or reach out to our team with any questions regarding fulfillment timing for your order. Our team will do our best to provide timely communication regarding any updates to your order.

For deliveries within the United States, we ship via UPS. Deliveries are made Monday through Saturday and can take from 3 - 7 business days to arrive at your location from the date of shipment. We ship only within the continental United States. Please note, changes to an address cannot be made after an order is complete.

Furniture and lighting will be delivered via white glove delivery. Our team will reach out to you to confirm the details of your delivery. Please see the below section titled “Oversized/ Fragile Deliveries” for details.

You can check the status of your order via the confirmation email you received. Click the ‘Order Status’ button to see whether your order is processing, has shipped or has been delivered.

CUSTOM UPHOLSTERY

Upholstery items are custom, made-to-order. Lead times vary by vendors for fulfillment and delivery and are specified on the product page. Due to the custom nature of our pieces, all sales are final.
Our team works hard to update our site often to reflect the most accurate stock and estimated shipping timeframes. Changes to an estimated shipping time frame attributed to a delay in production may occur and are subject to change. Our team will notify you of any changes to the item(s) in your order and ship any available items. Furniture cannot be canceled due to a backorder. Once an order is created, it is sent to the manufacturer. A cancellation cannot be processed once the manufacturer has confirmed the order. Please note, changes to an address cannot be made after an order is complete.

ART PRINTS

Art prints are custom, made-to-order. Please allow 7-10 business days for printing, unless otherwise specified on the product page. Due to the custom nature of our pieces, all sales are final. Carrier tracking information will be provided once shipped.

Transit times vary depending on product and location. Once shipped you should expect your order to arrive in 5-7 business days.

Please note, changes to an address cannot be made after an order is complete.

LIGHTING


Lighting, subject to availability, should ship within 7-10 business days from the date of your order, unless otherwise specified on the product page. Carrier tracking information will be provided once shipped.  Transit times vary depending on product and location. Once shipped you should expect your order to arrive in 5-7 business days. Please note, changes to an address cannot be made after an order is complete.

ALASKA & HAWAII


At this time, shipping is not available to Alaska or Hawaii.

SHIPPING TO CANADA

At this time, shipping is not available to Canada.

INTERNATIONAL ORDERS


At this time, shipping is not available to international territories.

OVERSIZED/FRAGILE DELIVERIES


If you are local to DFW, we offer white glove delivery by our delivery team for $95 per hour. Please contact blueprint@blueprintstore.com to arrange delivery for your online order. 

Most of our furniture and large lighting will be delivered third party by a delivery service provider. Lead times vary by vendors for fulfillment and delivery and are specified on the product page. Transit typically takes 1-3 weeks. This timeframe includes hub transfers, sorting, and inspections. Please refer to the estimated shipping time frame noted on the product page for each piece. Reach out to us at blueprint@blueprintstore.com to arrange shipping for your order. 

Once ready to be delivered, a local delivery agent will reach out to you directly to schedule a time to deliver your piece(s) of furniture. Please note: an oversized/fragile item fee covers the cost of delivering the oversized piece and does not include placement inside the home or package material removal.

We ask that you take the time to review your delivery upon its arrival, and provide a signature upon receipt. If you have any questions about how your furniture item will be shipped and delivered, please email us at blueprint@blueprintstore.com.

DAMAGED PRODUCT

Damages to the merchandise while in transit, or defects in manufacturing are rare but do occur. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible.

Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer experience team at support@blueprintstore.com within 48 hours of receipt.

Please note, the claims process for damaged furniture, artwork, lighting, and accessories takes 2-3 weeks to finalize. Our team will work hard to have a replacement issued and shipped as soon as possible but please understand that many of our pieces are one-of-a-kind and a replacement may not be possible. If that is the case, a refund will be offered.

A refund will not be issued for custom furniture unless it is damaged or defective. 

E-GIFT CARDS

E-gift cards are exclusively available for purchase on our website and may only be redeemed for online orders at blueprintstore.com. 

E-gift cards are delivered by email to the purchaser after checkout. The purchaser is responsible for delivering the e-gift card to the desired recipient.

Once an e-gift card has been purchased, changes cannot be made to your order. Please be sure to carefully review your information before completing your purchase. If you have entered an invalid or incorrect email address, please contact us immediately.

E-gift cards expire five years after the date of issuance.

If an e-gift card credit exceeds the order total, the remaining balance will stay on the existing e-gift card and can be used toward any future online purchase at blueprintstore.com. 

E-gift cards are nonrefundable, cannot be transferred, exchanged, or resold, and cannot be redeemed for cash.

Coupons, promo codes, and other discounts may not be used to purchase e-gift cards. Applicable promo codes may be used on orders where an e-gift card is the payment method.

E-Gift cards have no additional processing fees.

In the special event that a purchase made with an e-gift card is returned, any eligible refunds will be credited to the original e-gift card's balance. Please see our return policy here. 

E-gift cards are redeemable by customers in the U.S. only.